Privacy and Cookies Policy

skyfi.vn commits to safeguarding the privacy of customer's personal information. Please read the following "Privacy Policy" document to understand the commitments we make to respect and protect the rights of visitors:

1. The purpose of collecting personal information

The primary data collected on the skyfi.vn website includes full name, phone number, and email address. These are the pieces of information that skyfi.vn requires members to provide when placing orders on the website and for skyfi.vn to contact and confirm orders before delivery, ensuring the members' rights, as well as providing vouchers to members on special occasions such as birthdays.

During the participation on the skyfi.vn website, skyfi.vn only retains detailed information about order information, phone numbers, and emails in the system.

skyfi.vn will also use both personal identification information of members and some non-personal identification information (such as cookies, IP addresses, browser types, etc.) to determine the location of members through GPS positioning systems. Members will be responsible for the security and maintenance of all activities using the service under their address and phone number. Additionally, members are responsible for promptly notifying skyfi.vn of any unauthorized, abusive, security-violating use, maintaining the order information of third parties for appropriate resolution.

skyfi.vn commits not to impose mandatory additional services on consumers when installing and using its website.

Email: [email protected]

2. Scope of use of personal information

Website skyfi.vn uses member information provided to:

- Provide services to Members;

- Send notifications about information exchange activities between members and skyfi.vn;

- Prevent activities that harm the user accounts of members or impersonate Members;

- Communicate with and resolve issues with members in special cases.

- Do not use members' personal information for purposes other than confirming and contacting related transactions on the skyfi.vn website.

- In the event of a legal request: skyfi.vn is responsible for cooperating in providing members' personal information when requested by judicial authorities, including: the Prosecutor's Office, courts, and law enforcement agencies investigating any violations of the law by customers. In addition, no one has the right to infringe upon the personal information of members.

3. The retention period of information:

The personal data of Members will be stored until there is a request for cancellation or until the Member themselves logs in and performs the cancellation. Otherwise, in all cases, members' personal information will be securely stored on the servers of the skyfi.vn website.

4. Those who may access the information

Members (Buyers) agree that, if necessary, the following agencies/organizations/individuals have the right to access and collect their personal information, including:

• Administrators.
• State agencies with jurisdiction in cases of requests as regulated in the operating regulations.
• Financial advisors, legal advisors, and auditing companies.
• Complainants who demonstrate consumer misconduct.
• Upon request by competent state authorities.

5. Address of the entity collecting and managing information

GALAXY DIGITAL HOLDINGS CO., LTD.

Address: PV Gas Tower Building, 673 Nguyen Huu Tho, Phuoc Kien Commune, Nha Be District, Ho Chi Minh City

Phone: (028) 3827 3795 Email: [email protected]

6. Methods and tools for consumers to access and edit their personal data

Members have the right to independently check, update, adjust, or cancel their personal information by logging into their account and editing their personal information or by requesting skyfi.vn to do so.

Members have the right to file complaints about the disclosure of personal information to third parties to the Website skyfi.vn Administrator. Upon receiving such feedback, skyfi.vn will confirm the information, be responsible for providing reasons, and guide members on restoring and securing their information.

Email: [email protected]

7. Mechanism for receiving and resolving consumer complaints related to the misuse of personal information or the scope specified

In the event of complaints or disputes concerning members' personal information, product quality, or services provided by the Supplier, skyfi.vn emphasizes negotiation and reconciliation solutions between parties to maintain members' trust in the Company's service quality and follows these steps:

Step 1: Members file complaints related to their personal information with skyfi.vn via Email: [email protected], sending feedback through the skyfi.vn website, and/or other forms not prohibited by law.

Step 2: skyfi.vn's Customer Care Department will receive user complaints. Depending on the nature and severity of the complaint, the Company will take specific measures to assist users in resolving the dispute and provide results to the member within 10 working days.

In cases beyond the company's ability and jurisdiction to resolve, skyfi.vn will request the member to refer the matter to the competent state authority for resolution according to the law.

skyfi.vn respects and earnestly implements regulations on protecting members' rights. Therefore, skyfi.vn also requests members to respect and comply with this Privacy Policy and provide information accurately, fully, in detail, and truthfully. Any fraudulent, deceptive, or infringing behavior against the legitimate rights and interests of other members is condemned and fully accountable under the law.

8. Commitment to the security of personal information and customer payment information

Commitment to securing personal information:

- Personal information of members on the skyfi.vn website is committed to absolute security according to skyfi.vn's privacy policy. The collection and use of information for each member shall only be carried out with the customer's consent, except for cases where other legal regulations apply.

- No use, transfer, provision, or disclosure to any third party of a member's personal information without the member's consent.

- In the event of a server storing information being attacked by hackers resulting in the loss of members' personal data, skyfi.vn shall promptly notify the competent authorities to investigate and handle the incident and inform the members.

- The management board of the skyfi.vn website requires individuals placing orders to provide complete personal information such as phone number, email, full name, address, and be responsible for the legal validity of such information. The management board of the skyfi.vn website shall not be responsible for nor resolve any complaints related to the rights of that member if all the personal information provided by the member during the initial registration is found to be inaccurate.

- skyfi.vn is responsible for ensuring the security of the personal information collected, stored, and preventing the following behaviors:

+ Theft or unauthorized access to information

+ Unauthorized use of information

+ Unauthorized alteration or destruction of information

- Mechanism for resolving member complaints in cases where member information is misused or exceeds the specified scope:

In the event of complaints or disputes related to member's personal information, SKYFI.VN emphasizes negotiation and reconciliation solutions between parties to maintain members' trust in the Company's service quality and follows these steps:

Step 1: Members file complaints related to their personal information with SKYFI.VN via Email: [email protected], sending feedback through the SKYFI.VN website, and/or other forms not prohibited by law.

Step 2: The Customer Care Department of skyfi.vn will receive user complaints. Depending on the nature and severity of the complaint, skyfi.vn will take specific measures to assist users in resolving the dispute and provide results to the member within 10 working days.

In cases beyond the company's ability and jurisdiction to resolve, the Company will request the member to refer the matter to the competent state authority for resolution according to the law.

skyfi.vn respects and earnestly implements regulations on protecting members' rights. Therefore, the Company also requests members to respect and comply with this Privacy Policy and provide information accurately, fully, in detail, and truthfully. Any fraudulent, deceptive, or infringing behavior against the legitimate rights and interests of others is condemned and fully accountable under the law.

Commitment to the security of payment information

skyfi.vn ensures the safety and security of customer payment transactions, handles complaints, and compensates for damages in cases where customer payment information via the skyfi.vn website is altered, deleted, canceled, copied, disclosed, unlawfully moved, or misappropriated, resulting in harm to the customer. Online payments will be processed by the networks of our partner banks. Customers only provide accurate, non-confusing information to us or the website and must notify us of any changes or related incidents for us to coordinate with partner banks and relevant authorities to resolve them.

9. A clear policy is displayed to consumers prior to or at the time of information collection.

skyfi.vn undertakes to develop and publish a privacy policy to collect and use customer personal information based on the following contents: Purpose of collecting personal information; Scope of information usage; Information retention period; Entities or organizations that may access such information; Address of the information collection and management unit, including contact methods for consumers to inquire about the collection and processing activities related to their personal information; Methods and tools for consumers to access and edit their personal data on the electronic commerce system of the information collecting entity, which have been clearly displayed to customers prior to information collection.